By engaging Alcatrax Nigeria Limited ("Alcatrax," "we," "us," or "our") for any of our services, including but not limited to website development, domain name registration, and hosting services, you ("Client," "Customer," or "You") agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must refrain from using our services.
Alcatrax Nigeria Limited offers the following services:
- Website Development: This includes website design, development, content management system (CMS) integration, e-commerce solutions, and other related web development services as agreed upon in a separate proposal or agreement.
- Domain Name Registration:** We act as an intermediary to register domain names on your behalf, subject to the availability of the domain and the terms and conditions of the relevant domain name registrar.
- Hosting Services: We provide various hosting plans for your websites, subject to the specifications and terms of the chosen hosting package.
- Client Responsibilities: You are responsible for providing all necessary content, information, logos, images, and other materials required for the website development project in a timely manner and in the format specified by Alcatrax. You warrant that you have the necessary rights and permissions to use all provided materials.
- Project Scope: The scope of the website development project will be clearly defined in a separate proposal or agreement. Any changes to the agreed-upon scope may incur additional charges and will require a written amendment signed by both parties.
- Intellectual Property: Upon full payment of all agreed-upon fees, you will own the final website design and content (excluding any third-party software, plugins, or stock assets licensed by Alcatrax). Alcatrax retains the right to showcase the completed website in its portfolio.
- Payment Terms: Payment schedules and methods will be outlined in the project proposal or agreement. Timely payment is essential for the progression of the project. Alcatrax reserves the right to suspend work on the project in the event of overdue payments.
- Acceptance: Upon completion of the website development project, you will be provided with an opportunity to review and request minor revisions as specified in the project agreement. Final acceptance of the website will be deemed to have occurred upon your written approval or within a specified period after delivery if no significant issues are reported.
- Registration Process: Alcatrax will use commercially reasonable efforts to register the domain name(s) you request, provided that the requested domain name(s) are available and the registration fees are paid in full.
- Ownership: You will be the legal registrant and owner of the domain name(s). Alcatrax acts solely as your agent in the registration process.
- Accuracy of Information: You are responsible for providing accurate and up-to-date contact information for the domain name registration, as required by the Internet Corporation for Assigned Names and Numbers (ICANN) and the relevant domain registrar. Failure to provide accurate information may lead to the suspension or cancellation of your domain name.
- Renewal: You are responsible for renewing your domain name(s) before the expiry date. Alcatrax may send renewal reminders, but we are not liable for any loss of domain name(s) due to non-renewal. Renewal fees are subject to change.
- Domain Disputes: Domain name disputes are governed by the policies of the relevant domain registrar and ICANN. Alcatrax will cooperate with you in any such dispute but assumes no liability.
- Service Availability: Alcatrax will use commercially reasonable efforts to ensure the availability of the hosting services as described in your chosen hosting plan. However, we do not guarantee uninterrupted or error-free service. Scheduled maintenance and unforeseen technical issues may result in temporary service interruptions.
- Acceptable Use Policy: Your use of our hosting services is subject to our Acceptable Use Policy (which may be provided separately or posted on our website). You agree not to use our hosting services for any illegal, abusive, or disruptive activities.
- Content Responsibility: You are solely responsible for the content stored and served through our hosting services. Alcatrax reserves the right to suspend or terminate hosting services if your content violates our Acceptable Use Policy or any applicable laws.
- Backups: While we may perform routine backups, you are solely responsible for maintaining your own backups of your website files and databases. Alcatrax is not liable for any loss of data.
- Payment and Renewal: Hosting fees are payable in advance according to the chosen billing cycle. Failure to pay hosting fees on time may result in the suspension or termination of your hosting services. Hosting plans may automatically renew unless you provide us with sufficient notice of cancellation prior to the renewal date.
- All fees for our services will be as outlined in the relevant proposal, agreement, or pricing schedule.
- Payments are due in Nigerian Naira (NGN) unless otherwise specified.
- Accepted payment methods will be communicated to you.
- Late payments may be subject to interest charges at a rate of [Specify Percentage]% per month or the maximum rate permitted by Nigerian law.
- Alcatrax reserves the right to suspend or terminate services for non-payment of fees.
To the maximum extent permitted by applicable Nigerian law, Alcatrax Nigeria Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, loss of profits, data, use, goodwill, or other economic advantage) arising out of or relating to our services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to our services shall not exceed the total amount of fees paid by you to Alcatrax for the specific services in question during the twelve (12) months preceding the event giving rise to the liability.
You agree to indemnify, defend, and hold harmless Alcatrax Nigeria Limited, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of our services; (b) your breach of these Terms and Conditions; (c) your violation of any third-party rights, including intellectual property rights; or (d) the content of your website or domain name.
- Either party may terminate a service agreement with written notice if the other party materially breaches these Terms and Conditions and fails to cure such breach within thirty (30) days after receipt of written notice.
- Alcatrax reserves the right to suspend or terminate services immediately without notice if you violate our Acceptable Use Policy or engage in any illegal or harmful activities.
- >Upon termination, you will be responsible for paying any outstanding fees for services rendered up to the date of termination.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or relating to these Terms and Conditions shall be resolved through [Specify preferred dispute resolution method, e.g., amicable negotiation, mediation, arbitration in Lagos, Nigeria, or the courts of Lagos State, Nigeria].
These Terms and Conditions, together with any applicable proposals, agreements, or policies referenced herein, constitute the entire agreement between you and Alcatrax Nigeria Limited with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written.
Alcatrax Nigeria Limited reserves the right to modify these Terms and Conditions at any time by posting the revised terms on our website or by providing you with written notice. Your continued use of our services after the effective date of any such changes will constitute your acceptance of the revised Terms and Conditions.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Alcatrax Nigeria Limited
9 Saka Tinubu Street, Victoria Island. Lagos. Lagos State
+234-7057677319
support@alcatrax.net
www.alcatrax.net
* By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.